Frequently asked questions Livar webshop
How do I order from Livar?
- Place the items you wish to order in your shopping basket and click on the ‘view basket’ or ‘checkout’ button.
- Proceed to checkout, fill in your personal details or log into your personal account.
- Choose whether you want to have your order delivered or collect it yourself, and pay via iDeal, Wero, or Bancontact. Have a discount code? Don't forget to redeem it. Warning! Business customers pay by invoice after delivery. To do this, you must have created a business account via www.livar.nl/my-account. You will receive a message from us as soon as your business account has been approved or rejected. If your account is rejected, you can still order as a private individual.
- You will receive an order confirmation for your order via email. As soon as your order is ready for collection or has been dispatched, you will also receive a notification via email.
Where does Livar deliver to?
Currently, we can deliver conditioned goods throughout the Netherlands (excluding the Wadden Islands) and in Flanders (Belgium).
Where can I collect my order?
Once you have received our notification that your order is ready, you can collect it from the selected collection address.
What payment methods can I use?
We accept payments via iDeal, Wero and Bancontact. Do you have a discount code? That's great! You can redeem it at checkout.
How does my order stay chilled or frozen during transit?
Our meat is transported using conditioned transport. This ensures the meat is delivered to you chilled and/or frozen.
How quickly can I expect my order?
Delivery
With conditioned transport, we deliver private and business orders to your home, restaurant or butcher's shop on Tuesdays, Thursdays and/or Fridays.
Orders placed before 10:00 on Monday, Wednesday and/or Thursday will normally be delivered the next working day between 08:00 and 18:00. Would you like to be delivered on a specific day? Then please indicate this in the comments window.
Warning! The above information applies to our deliveries in the Netherlands. In Belgium, we deliver on Tuesdays or Thursdays, depending on where you live. We are therefore unable to give an exact order and delivery date for Belgium.
Collection
Once you have received notification from us that your order is ready, you can collect it from the chosen collection point. If you wish to collect on a specific day, please indicate this in the comments box.
I cannot find the product I am looking for.
Using the search function in the webshop, you can enter the product you are looking for. Still can't find it? Then we probably don't have it (anymore) in our range or it's not available in the webshop. In that case, please feel free to send us an email.
Can I have my order delivered to someone else?
Yes, this is possible. Enter your own invoice details at checkout and then tick the box ‘send to a different address?’. You can enter the alternative address here.
Do you charge for shipping?
Shipping fresh produce under temperature-controlled conditions incurs high shipping costs. Therefore, we have different shipping cost rates.
Private orders
- €9.95* shipping costs for orders between €75 and €100
- Free shipping on orders from €100*
*Prices quoted include VAT for private customers.
Business orders
- €12.50* shipping costs for orders between €75 and €150
- Free shipping on orders from €150*
*Said prices are exclusive of VAT for business customers.
Do you have minimum order amounts?
Please note that we have a minimum order value of €75 for orders that require shipping. Orders under €75 can only be collected.
Can I return my order?
Returning perishable goods, such as fresh Livar meat and Livar processed meats, is generally not possible. If you have a complaint or question about your order, please contact us by email or telephone on +31 (0) 88 548 27 83. Together, we will find a suitable solution.
I've made a mistake in my data. How do I adjust it?
If you have made a mistake in the data you have provided, please inform us as soon as possible by email. We will then amend it for you.
I have a complaint. How can I report it?
Do you have a complaint about the order or did the delivery person not adhere to an appointment? We understand this is very inconvenient. Send us an email with your complaint, and we will look for a suitable solution or feedback together.
My order is not complete. What now?
This luckily almost never happens, but a human error is of course always possible. Contact us and we will arrange a suitable solution.
